First time uploading to this site, been a huge fan of reading stories here and the sister sites. Which I suppose I finally have the honor to share a story here, here is my story:

I been working for 4 years at [Insert Restaurant Here]. For the most point it has been surprisingly great, for working at a fast food place; fellow employees have been great to work with (made a lot of friends here) and for the most point, customers are very friendly even during our busy times.

We do have quite a few regulars, some coming in almost every day at the same time, ordering the same thing (or close to it). Some can be rather nit picky about things, which when it comes to things like allergies…its understandable and we do our best to make sure not to cause a allergic reaction. However there has been at least one customer, we will call John who comes in with his wife who orders the same thing each time…and we rarely have a issue with him but today was a different story.

I was working in the dinning area, it was a pretty normal evening shift at first until a hour in. At this point we were hit by a sudden rush. Of course we had a feeling something like this was going to happen since it was in the high 80s to low 90s at this time and ice cream is one of the popular things that we sell during the summer.

It was probably hour 2 into the rush, and I was running around checking tables and running orders trying to keep guest happy. John and his wife had order their usual (two kids meals) and he told me that the order was wrong…that part went perfectly fine (just got him a new sandwhich), it was when he got the custard that was a issue (normally with kids meals you get a free one scoop of custard [premium ice cream] with ONE topping, anything else would be extra). John got two custards with hot fudge and cashews on one and the other he wanted to get hot fudge on the side. The thing is, he always ask for generous amounts of toppings, which corporate policy says we can only give a certain amount with the free topping. So here is where the fun begins:

I was making my rounds around the dinning area, checking on customers when I come to John’s table

Me: Is everything ok?

John: No exactly, I asked for generous amounts of hot fudge with my custard and you only gave us a small cup. Is there any chance we could get like 3 more cups of the hot fudge?”

Me: I will see if I can

((I head back to the front, checking with a manager if we could…she says no so I head back and inform him. At this point he explodes, storming up to the cashregisters))

John: WHAT DO YOU MEAN YOU CAN’T GIVE ME EXTRA FUDGE?!

Manager: I’m sorry, but you can only get one free topping with the kids…

John: I’M A REGULAR AND THIS IS HOW YOU ARE GOING TO TREAT ME?

Manager: Look I’m sorry but this is a corporate decision…

John: CORPORATE?! YOU ARE NOT A CORPORATE MC DONALDS MANAGER…YOU ARE A HORRIBLE MANAGER AND THE CUSTARD CREW IS TERRIBLE TOO!

((At this point he just storms off and finishes his custard and leaves…what is weird is I never seen him like this before this day…he seems like a nice guy, just with odd orders. He even told me I am a great employee before this all happened…hope this is my only story, but thanks for reading it and cheers to you all))

I’m at my local tire center that’s been a part of my life since I was a kid, so I have a unique advantage as I personally know the owners and employees. Because of this I’m able to sit behind the counter and hang out, while my car is being serviced. It’s later in the afternoon and they are quite busy. Customers come and go, dropping off and picking up. This particular day I was blessed to be witness to this:
Lady customer: I need someone to check why my air pressure light is coming on. It came on the other day, but later it went off, now it’s back on.
Customer service employee: Alright, we’ll get someone to check that for you. (takes info on car/service to be performed) You probably just need some air in your tires. Do you have your keys?
Lady customer: (before she steps out to get her keys) That wouldn’t explain why the light would go off by itself.
Customer service employee: Ok, we’ll get it checked out. Just hang tight we’re pretty busy.
About 30 minutes later…
Customer service employee: Ma’am, they’re taking a look at your tires, they won’t be able to fix anything wrong today because it’s so late, but you can either leave it here or bring it back in the morning. But whatever they do or don’t find, they’ll check to make sure you have enough air in your tires and get you on your way.
Lady customer: There is enough air in my tires, they’re not flat!

I am working a stall that is offering free samples of fudge. A woman walks by and accepts one. She stops a couple of metres away and turns back.

Woman: Excuse me, this chocolate tastes funny.

Me: That’s because it’s fudge.

Woman: But why does it taste funny?

Me: Because it’s fudge.

Woman: But it should taste chocolatey!

Me: But, it isn’t chocolate. It’s fudge.

She looks at me like I’m speaking Portuguese, and stares at the stall.

Customer: It doesn’t even look like chocolate. What the hell is this?

Me: Fudge!

She goes into hysterics, picking up and throwing the boxes I have stacked on the stall. I crouch underneath for cover. I see two security guards running down as she finally stops. I life my head up and see her glaring at one of the boxes.

Customer: Oh, this is fudge! Why didn’t you tell me, you stupid girl!

She throws the box at my head, which makes contact, and tries to continue with her shopping. She didn’t understand when the guards started escorting her out of the store, and lied to the store manager that I had actually assaulted her and she was merely running for her life. She has since been banned, and I now refuse to work on the stalls.

I am covering for someone on the deli today. This deli has a seating area outside which connects with a cafe. We take all of our customers rubbish/leftovers, so the area is more maintained throughout the day. As I have never been on the deli before, I have been given the task of taking orders and working the register. Coworker, who is a regular on the deli, is giving me a quickie induction.

Coworker: Oh, and one last thing. If a customer asks if they can have another customers leftovers, politely refuse.

Me: Do people actually ask that?

Coworker: Yes. I can’t imagine it’s legal due to health standards, but regardless, it’s store policy. Everything goes in the bin the second we get it.

I start my shift and a customer comes up.

Customer 1: Do you mind getting rid of this, please? My son threw it on the floor and I can’t find a bin.

I take the sandwich and throw in the bin behind the counter. Another customer appears and I ask if she would like anything. She stays silent and watches the mother until she disappears out of view.

Customer 2: That woman gave you a sandwich, can I have it?

Me: *shocked* No, I’m afraid not. I’m not allowed to resell food that’s been partially eaten. Also it has been thrown on the floor.

Customer 2: I’ll pay you double for it.

Me: You would pay double for a half eaten sandwich that’s been on the floor?

Customer 2: Is that a no?

I convinced her to get a new sandwich and I spoke to Coworker as he prepared it.

Coworker: *laughing* I told you! Some of the people around here are freaks!

I work at a small town pool as a lifeguard, as in we don’t get too many people that we don’t know.

(We are open 1-8 and have 10 minute breaks on the 50 for the lifeguards. It’s the last hour that we have to sit and we are all tired and hot. A lady and her 3 granddaughters show up at 6:45)

Coworker #1: *blows his whistle at 6:50 and tells the kids to get out of the water

(5 minutes later)

Lady: Why does there have to be a break?

Manager: Well the life guards need a break from the sun

Lady: But we just got here 5 minutes ago!

Manger: The break is for the lifeguards, who have been here all day.

Lady: That is ridiculous! We just got here we don’t need a break, and you guys aren’t doing any thing! (Yelling at us by this point) You should make an exception! (She huffs off to her chair)

( Things go smoothly until we yell closing at the end of the day. The lady continued to talk until 20 minutes after we were closed, but us having this as our first job we’re afraid to confront her. I finally go up to her and tell her and her granddaughters to leave, but as there leaving one of them spills their drink all over the pool deck then neglects to even tell one of the guards, who then have to stay extra long to clean up the mess)