I work for a not-so-common fast food chain in the south. Our menu is a bit confusing. We have a chicken salad, and a chicken salad salad (a salad with chicken salad on top). It causes a lot of confusion, but people love to be overboard. I had an older gentleman come in and order the chicken salad. He ignored me as i read back the order and paid. He was visibly angry when he got his food.
Him: [storms up to counter] what the **** is this ****
Me: thats… The chicken salad
Him: i didn’t order this. You gave me the wrong thing. Look. [Pushes receipt into my face]
Me: sir, this says chicken salad as well, and when i read it back you said it was okay
Him: i wanted the ****ing salad! Not whatever this **** is!
Me: so.. You wanted the chicken salad salad?
Him: i guess!
Me: …..
Him: how much do i have to pay?
Me: [price]
Him: [muttering while begrudgingly paying] i should get it free since you idiots cant do your job.
Sadly this isn’t uncommon at all
sometimes we call customers to ley them know the outcome or an update on their claim. I have arranged this call back.
Me: Hello I’m calling from [insurance] may I speak with [name] please?
Customer: *SCREAMING* I DON’T WANT YOU TO CALL ME, STOP CALLING ME WHY DO YOU KEEP CALLING WHERE DID YOU GET MY DETAILS.
Me: Ok I’m calling about…
Customer: *still screaming* now unintelligable at this point.
Me: your claim.
Customer: Oh sorry [my name] I just keep getting nusiance calls.
The rest of the call went normally. The real puzzle for me was that she was expecting my call, and obviously recognised my voice to call me by name. Why she had to scream at me first I’ll never know.
(A little backstory, my office building I work in has two offices on the main floor. My office is for housing management and the other is an Insurance company. My mother works at the insurance so I know everyone there well and at times we get their customers that are new or lost.)
Customer: “Hello I am looking for [Insurance Agent]”
Me: “Oh you must be looking for [Insurance Company] it is right across the hall.”
Customer: “No… Her office is right there.” *Points to Co-worker’s office.*”
Me: “Oh are you looking for [Co-Worker’s Name]?”
Him: “No that’s not it.”
Me: “Let me name a few names and see if that helps, (I start to name everyone in the Insurance office)”
Him: ” *Getting agitated* I don’t know I am just looking to talk about my insurance!”
Me: “Well sir, that is right across the hall.”
Customer: “Oh…. Maybe it would of helped if I read the sign.”
Me: *Internal facepalm*
(A customer walks in and begins looking at the pastries. At this time of night, we were out of the most popular bagel we sell)
Customer: Wow, you guys are out of [Popular Bagel]? How did that happen?
Me: Well ma’am, we had a busy day and the day bakers couldn’t keep up.
Customer: *harrumphs* Well I’ll just look over at the pastries then.
(About a minute later)
Customer: What do you think about this muffin?
Me: Well they’re very good and quite popular.
Customer: Okay, I’ll take one.
(We go over to the register)
Me: Ma’am, is that going to be all for you today?
Customer: *staring at bagels* I’m so upset you didn’t have [Popular Bagel]. Tell me, are the blueberry bagels good? What do they taste like?
Me: ….Well, ma’am, they’re made with plain bagel dough with blueberries mixed in.
Customer: Yes, but what do they TASTE like?
Me: Um… blueberries?
Customer: Oh I don’t know…. What about the chocolate chip bagels? What do they taste like?
Me: Chocolate?
Customer: Hmm… *finally orders a bagel and cream cheese*
(My manager came over at this point because he thought she had ordered a lot of food and I would need help. She took 15 minutes to decide)
My cousins , my family, and some family friends were having a garage sale. My cousins ( age 11 and 13 )
Were selling some books for $1 each. This is an encounter they had with a customer.
Customer: How much is this book? (Points to brand new book that they’re sellin)
Cousin #1: That would be $1 please.
Customer: (Hands her 25¢)
(Cousin #1 glances at Cousin #2)
Cousin #2: Uhh… that’s going to be another 75¢.
Customer: (Grumbles about it being a rip off and hands her 75¢.)
Long story short, don’t try to scam kids by being cheap & bargin with a book that costs a DOLLAR.
