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Untouched and raw stories: unedited, uncensored, unformatted, and sometimes unbelievable!

Unfiltered Story #223659

, | Unfiltered | January 22, 2021

(Like many retail stores, we have racks of gift cards for purchase out in the open. That may be come relevant. The customer in this story is a young man in his late teens. He puts a pair of shoes on the counter for purchase and hands me a $100 gift card. I scan the gift card for payment and get an error. I try a couple more times and get the same error.)

ME: “I’m really sorry but there’s a problem with your gift card and it’s not working. Do you know who got it for you? Maybe they kept the receipt? You may want to have them contact corporate to look into it, but I can’t complete the transaction with this right now. Do you have another form of payment?”

CUSTOMER: “Naw, I’m good.” [Leaves]

Unfiltered Story #223657

, | Unfiltered | January 21, 2021

I recently worked for a large delivery company and a customer rang up with a tracking number. This is how the conversation went.
Me: I’m sorry, I can see that’s not one of our tracking numbers. Are you sure it’s right?
Customer: Yes. I’ve just tried it on your website but it doesn’t work.
Me: As I said, it doesn’t look like one of ours. I will just try it for you and see what it says.
*I type in the number and a message appears saying ‘invalid format, number not recognised’* It’s definitely not one of ours madam. Can you check again?
Customer: What do you mean?
Me: The tracking number you gave me is not one that our system recognises. It’s invalid. Do you have any other numbers there at all?
Customer: I don’t understand. Try it again!’
Me: I’d love to but the same thing will happen. It is not one of our numbers.
Customer: You’re typing it in wrong.
Me: Ok, I’ll try one more time.
*same thing happpens*
Customer: Why won’t it work? Is your system faulty?
Me: No madam the system is working fine. This number is wrong. I suggest you check again that you have the right number.
Customer: Can you just tell me where my item is?!
Me: Sorry no, not without a valid tracking number.
Customer: But I’ve just given you the number!
Me: But it’s not correct, as I’ve already said.
Customer: Seriously how hard is this? Just check it for me!
Me: I can’t do that.
Customer: Why not??!!
Me: Because the number is not right. I have tried it several times as we’ve been talking but it’s in an invalid format.
Customer: What the hell does that mean?
Me: It’s a wrong number.
Customer: Oh this is ridiculous! *slams phone down*

Unfiltered Story #223655

, , , | Unfiltered | January 21, 2021

(I’m chatting with my apartment manager, who is wonderful but takes no crap when two elderly men come in on an appointment, looking to rent. The assistant manager takes them. They seem pleasant and funny, and I’m hoping they’ll move in because they seem great, until this comes up.)

Man #1: Oh, and we’ll be paying in cash.

Assistant Manager: I’m sorry, I’m pretty sure we don’t take cash. [Apartment Manager]?

Apartment Manager: No we don’t, sorry. We take credit cards, debit cards, and checks.

Man #2. You DO take cash. I’m a banker, and you have to take all legal tender as payment.

Apartment Manager: No, we don’t. Our policy says we don’t accept cash.

Man #2: You HAVE to take cash, because it’s legal tender. It’s the LAW!

Apartment Manager: How would we get it to our bank in California?

(That shut him up!)

Unfiltered Story #223653

, , | Unfiltered | January 21, 2021

(I work night shifts and, often about 5 min before closing, will stand at the door to help explain our closing times and how long people have for alcohol. This night, there’s a couple people outside who see me and start talking. Two are friends waiting on another, the third is some random stranger to us all. It should also be noted that night crew generally has a dress down policy.)

Friend 1: “Oh, are you guys closing already?”

Me: “Yeah, we close in less than five minutes, I’m just watching the door.”

Friend 1: “Our friends are still in there.”

(Recalling these people as they were a group of 4 getting cigarettes)

Me: “I know, don’t worry, we’re not planning on locking everyone in there.”

(We share a laugh at my admittedly lame joke)

Stranger: “Ah, don’t worry about it, we’re all friends here!” He moves close to me to see pass the doors, I step aside to let him look closer. “I see some [racial slur] in there, want me to watch them for you?” (He is of the same race, though I am not)

Me: “No, they’re fine. I’m not worried.”

(The other customers come out, the friends leave and I’m now only holding the door open to let the last two customers out as we’re not otherwise closed. A car pulls up.)

Stranger: “Someone’s coming here. You’re closed now, right? You want me to tell them off?”

Me: “No, I can let them know. It’s my job. No worries.”

Stranger: “I got your back!”

New person: (gets out of his car) “You guys closed?”

Me: “Yeah, sorry, we closed at 2am” (it’s now a minute past)

Stranger: “Nah, you can ignore her. Just go on pass! They’re not closed.”

Me: “Um, no we are. Sorry.”

Stranger: “She doesn’t work here, she doesn’t know!”

(Another person has walked up and also gets tangled in the problem but he walks off rather quickly after I tell him we’re closed. The person in the car, however, is reasonably confused.)

New Person: (to me) “You work here?”

Me: “Yes.”

New Person: “How come you’re not in uniform?”

Me: “Because we have a dress down policy for night crew.”

New Person: “You’re really closed?”

Me: “Yes, we closed about a minute ago.”

Stranger: “She doesn’t know what she’s talking about.”

New Person: “Who is your manager?”

Me: “Store manager or manager on site?”

New Person: “Store.”

Me: “[Manager]”

New Person: “Okay.” (He gets into his car and drives off)

Stranger: (gets close to me and starts trying to whisper to me) “You see… you see, I can handle these–”

Me: (interrupting) “Sir, could you please step away from me. I don’t mind talking, but I don’t want you standing that close to me. Sorry.”

Stranger: (steps back and starts walking off in a mocking tone) “I don’t want some black guy standing next to me.”

Unfiltered Story #223651

, , | Unfiltered | January 21, 2021

I’m a pharmacy tech at a local drug store. This day has been pretty busy and the after dinner rush has just come in, waiting in line. I’ve been calling next and clearing out my computer while I do, not really paying attention to the line just trying to keep it moving. I am helping a customer who stepped up and when he leaves the customer my manager is helping turns to me.

Customer: HE CUT IN FRONT OF ME WHY DIDN’T YOU SAY ANYTHING?
Me: I’m sorry I didn’t notice sir.
Customer: It’s ridiculous I was waiting in line and he just cut right in front of me!!!
Me: I’m sorry sir like I said I didn’t see it happen.
Customer: Well this is just crazy YOU should have done something!!
This goes on for a little while longer before I finally ask:
Me: Well, why didn’t you say anything?
Customer: It’s your job!!
Me: I can get in trouble for telling someone I didn’t see cut, to get out of line, probably fired.
Customer: Well you should have said something
This goes on for a minute or two more before I get frustrated, the line still long behind him.
Me:…. I’m sorry again sir. I CAN HELP WHO’S NEXT!
customer: WOW!!

He ended up complaining to my manager that I let someone cut and that I was rude when he complained. Jokes on him, my other manager was checking him out and heard my apologize multiple times, and backed me up and I had a laugh about it. It’s funny he was too afraid to tell the customer he had cut, but felt man enough to try to berate me for a few minutes.