I work at a commonly known sub shop where they make subs in front of you. A customer as came in a ordered 3 subs all the same except one has mayo. We dont have a manager on shift at all times and amy time there is in issue we are suppose to just give the customer the time and day when one will be avalable.
Customer: can you please mark the one with mayo on it
Me: Sure np.
The remainder of the transaction goes smoothly. Later we get a phone call and it turns out it is the customer from before. He sounds annoyed.
Customer: Hello, I was just in your store a short while ago and ordered 3 subs and one with mayo. However the one marked mayo did not have any on it and I ate it already and my kid does not like the one with mayo
Me: I sorry about that I must have mis marked the bags, if you’d like to bring it in I can happly remake it for you.
Out of nowhere he starts yelling at me
Customer: NO! THIS IS UNEXCAPTABLE YOU MADE THE SUBS WRONG!
Me: Again I am sorry sir it sounds like I mis marked the bags, if you would like to bring the incorrect sub in I will remake it for you. Otherwise if you would like I can give you the hours our manager and you can talk to her.
Customer: THIS IS REDICULOUS! HOW CAN YOU REMAKE THE SUB IT HAS MAYO ON IT. THIS IS YOUR FAULT.
Now I am confused and upset cause I am being yelled at for mis marking a bag, something we do out of curticy, the subs where techincally made correctly and he admited to eating one without mayo cause it was marked mayo. I am techincly not even suppose to remake subs without manager approval but I knew in this case she would likely be ok with it. However I did not want to give a free sub away without the old one since he could have just opened the other sub and found the mayo one. At this point I just want to resolve the issue though and move on.
Me: *still calm but a little more annoyed* Sir if you come in I will gladly make you a new sub, otherwise I can give you the time day of a manager and you can talk to her. I don’t know what else I can do for you.
Customer: THIS IS YOUR FAULT! I DON’T KNOW HOW YOU CAN REMAKE THE SUB IT HAS MAYO ON IT. *hangs up*
I text my manager and explain the situation and she is fine with me remaking the sub for him if he comes in. About 15min later he does and is completely calm.
Customer: Hi I had a sub before that had mayo on it, I called.
Me: Yup it was [sub] right with [veggies and cheese].
Customer: yep, and no mayo hahaha! *like he didn’t just yell at me over the phone*
I remake the sub and apologize for the mix up. He leaves without a thank you. All that fuss over a mis marked bag….