Unfiltered Story #56680

Unfiltered | December 24, 2015

(I used to work in a call center for a very large insurance company. At this point in my career I was still a contract employee meaning that I was employed technically by another firm to work for the insurance company. Many of the agents from the insurance company didn’t have an issue with contractors. However…)

Me: Thank you for calling [Insurance Company] Help Desk, this is [My Name], how can I help you today?

Agent: Yeah I’m having a problem with the server in my office and I need some help fixing it along with the printer and some other stuff.

Me: Sure! I can definitely help you with that. Could I get your name so that I can get started by creating a ticket just in case I can’t resolve all the problems you’ve been having today?

Agent: Yeah it’s [Name] of [Agency Name known for being difficult].

Me: Alright, so I see that the issue with your server just requires a reboot of the computer itself. So why don’t we fix the printer stuff first and then we can reboot the server last that way your office can still function?

Agent: Yeah sure no problem.

Me: (I begin working on his printer issue and decide to make small talk) So you’ve been an agent with us for quite a while now. How do you like it?

Agent: Well yeah, except that corporate has been hiring all these contractors lately and they just don’t care about the business you know? They just don’t give the same level of customer service that a true agent of the company would. I mean all they do is fix the problem but then they leave something broken so we have to call again and again. (He continues ranting using words like incompetent, rude, obnoxious, while I’m fixing the printer and we finally get to the part where we need to restart the server)

Me: I can certainly understand your frustration with that. I need you to restart the server which is just simply holding the power button on the front until it turns off then wait about a minute then turn it back on again. While you’re doing that, I’d like to just interject and say that I sincerely hope that I’ve solved all your problems today.

Agent: Yes you’ve been great, things are functioning much better.

Me: Good, well, I want you to know that I am one of those contractors that you were complaining about earlier. I’m sorry you feel that way that we are as you said incompetent, rude, or obnoxious. I’ll be sure not to be that way ever again. Okay, you can go ahead and turn that server back on now.

Agent: [silent]

Me: Did that fix your issue sir?

Agent: Yes, yes it did. I’m sorry for what I said. If you’re even in [area where the agency is located] come find me and you’ll have yourself a job.

Me: Have a nice day sir thank you for calling [Insurance Company] Help Desk.

(I talked to him several more times over the course of working for that company and he was much more pleasant afterwards. Never again did he complain about the contractors and he would often ask for me by name!)

Unfiltered Story #47655

Unfiltered | December 24, 2015

(My parents are considering getting a new sofa, I walk into the room. The company that sells furniture is named after a woman.)

Mom: …So we could try getting (company’s name)’s sofa.

Me: Who’s (woman’s name)?

Mom: That’s the name of the company, you idiot!

Me: Oh. I was gonna ask who’s (woman’s name) and why we’re taking her sofa.

Unfiltered Story #32228

Unfiltered | December 24, 2015

(I have come across a highlighter top in class)

Me: (to girl next to me) Here. Put this in your hair!

Girl: What is it?

Me: (clips it in her hair) It’s a highlighter top. Wear it.

Girl: Okay.

(Time goes on, and eventually I see it on my computer)

Me: Why did you take it off?

Girl: (Teacher) kept giving me looks.

Me: Fine. (sees other girl) I wanted to thank you, so here is this.

Girl 2: What is it?

Me: It’s a highlighter top. Put it in your hair.

Girl 2: (takes highlighter top, then turns and effortlessly throws it into a trash can)

Me: …

Unfiltered Story #67044

Unfiltered | December 24, 2015

(I’m in a worldwide fast-food chain early in the morning. While I’ve never worked at this restaraunt in particular, I do work in the food industry, and I know how this chain makes coffee. I’m waiting in line and a customer is in front of me.)

Customer: I want a large coffee with cream and sugar and a muffin.

Cashier: Okay, your total is (total) and it’ll be three minutes for your coffee, we’re brewing a fresh pot!

Customer: (Suddenly mad) THAT’S NOT GOOD ENOUGH! I WANT MY COFFEE NOW! YOU CHOULD CHANGE YOUR METHODS HERE SO THAT THERE’S ALWAYS COFFEE AVAILABLE! THIS IS (expletive)! YOU SHOULD BE FIRED!

(The poor cashier is probably only 15 or 16 years old and looks like they’re about to burst into tears. I’m a manager in my own restaraunt who has to deal with this sort of behavior all the time and I can’t stand it anymore.)

Me: (To the angry customer) Hey, man, relax! You’re getting a fresh pot of coffee.

Customer: (To me) I’M VERY BUSY YOU LITTLE (expletive)! I LEFT MY CAR RUNNING IN THE PARKING LOT!

Me: You can’t wait three minutes?

Customer: NO! (Storms out)

Me: (Turns toward the cashier) Don’t worry about customers like that. They’re jerks and you’ve done nothing wrong.

Cashier: Thank you!

(He gave me a coffee for free! I occasionally see him early in the morning and he’s always super awesome at customer service,)

Unfiltered Story #27956

Unfiltered | December 23, 2015

Note: I’m 28 and I have my 16 year old friend staying with me after she had a fight with her parents.

My friend: *on phone* Are you drunk? *To me* He’s so drunk. *Puts phone on speaker*

Her friend: *Slurring* Hiiiiiiii.

Me: G”day, buddy.

Her friend: Buddy? Buddy? I have been friends with (name) since I was 9, so like, before you were born.

Me: How old are you?

Her friend: 23.

Me: Sweetheart, I have underwear older than you

Her friend: Uh… You know what? I deserved that.