(Our hotel has a pool table that guests can play pool until 10pm. It’s 11pm.)

Old Man: “Excuse me, can I play pool?”

Me: “No, sorry, not after 10pm.”

Old Man: “WHERE DOES IT SAY THAT?!”

Me: “It doesn’t say it anywhere, but that’s our policy.”

Old Man: “ANY WHY FOR THIS ‘POLICY’?”

(I explain that there are people nearby in their room trying to sleep, and it might disturb them. The old man gets even angrier.)

Old Man: “WELL, THERE OUGHTA BE A SIGN SAYING THIS POLICY! SINCE THERE’S NONE, YOU HAVE TO GIVE ME THE RIGHT TO PLAY POOL!”

Me: “No, I don’t have to break the rules. As for the sign, I don’t know why there’s not, the manager–”

Old Man: “I DON’T WANNA CAUSE TROUBLE, BUT I WILL IF YOU DON’T SHOW ME THIS POLICY WRITTEN SOMEWHERE! HOW ARE PEOPLE SUPPOSED TO KNOW?”

(We go around in circles like this for hours, and then finally he pouts off. He went into the lobby, sat down on the couch, and glared at me for hours more until finally he goes into his room! What a schmuck! I pity his family for having to deal with someone like him.)

( A customer pushing a trolley with a tv in it and his wife next to him approached my checkout)

Me: “Hello. How are you?”

Customer: “Hi, just this please”

(The customer points to his wife who is holding a block of chocolate and she hands it to me)

Me: “Very well”
(I scan the chocolate and ask if he wants the tv scanned as well)

Customer: “Oh no. We already bought this earlier from your entertainment department”

Me: “Oh okay. Do you have the receipt?”

Customer: “It’s in the car”

(It’s store policy that we see a copy of the receipt if a customer claims they bought something earlier, especially if they claim if it’s from the entertainment department asit has it’s separate checkout)

Me: “Oh okay. Store policy states that we need proof of purchase if it’s bought earlier or if it’s from the entertainment department. If you would just leave the tv here and go grab the receipt from your car, then I can let you go”

Customer: “No. I’ll take the tv with me and go get the receipt from the car and bring it back to you”

Me: “I’m sorry sir, but it’s store policy. It’s not worth my job to let you go”

Customer: “NO. Listen. I will go get the receipt from the car and bring it back to you. Why is that so hard?!”

(This captures the attention of the duty manager on duty. He approaches me and the customers)

Duty manager: “What seems to be the problem *my name*”?

Customer: “This stupid girl won’t let me take this tv that I bought earlier with me. I have told her the receipt is in the car. I told her I will bring the receipt back. She said it’s store policy that she sees a receipt.”

Duty manager: “*my name* is correct. So please leave this tv here with us and go get the receipt”

(The customer and his wife curse and yell and leave the tv, along with the block of chocolate at the checkout. They never came back. Turns out this customer has tried this trick before)

(Two very drunk guys come to check in. I check them in and hand over the keys.)

Guy: “Hey, what’s time’s checkout?”

Me: “11 am.”

Guy: “Then why does it say checkout: 8 25?!”

Me: “…That’s the date sir.”

Guy: “Oh.”

Me: *stupefied*

Guy #2: “Can we have late checkout?”

This happened at my first job in a popular fast food place when I had just gotten out of homeschooling so I was a bit awkward and my assistant manager had given me tips on what to say, customer service and stuff like that. A couple walks in and the guy comes up to the counter first.
Me: Hello welcome to [place] what can I get for you today?
Just then the girl pushes him out of the way and glares at me while placing her order and doesn’t let him speak at all
Me: Thank you for your order they will bring it to your table and have a nice night
Girl: whatever bitch
I’m a bit shocked but I keep my cool and watch as they sit in the table behind my assistant manager who is doing paperwork. Since it is pretty empty aside from the customer my other manager tells me to do litter pickup outside which requires I wear a reflective vest. I am almost finished when a truck comes roaring past almost hitting me and I hear a woman yell WHORE!! At me.
I am visibly shaken when I walk in and my assistant manager comes over to me
Manager: hey are you ok? What happened?
Me: I think the lady that was in here earlier almost ran me over and called me a whore
Manager: I actually know her and am going to speak to her parents. The whole time they were eating she kept talking about how you were trying to steal her boyfriend and calling all kinds of horrible names. Why don’t you take a break and get yourself an ice cream or something? It’s on me.
I did get the ice cream and quit about a month later but my manager did indeed talk to her parents and she had to come apologize to me later.

It’s been stormy, causing the power lines to be faulty in the projectors and screens. One customer comes downstairs very angry about the failure of commencement of her movie.

Customer: (storms up to the counter and places down an empty popcorn bucket and beer cup) I want a refund on this!
Coworker: Um…
Customer: I only got to see 10 minutes of this before your movie screwed…up!
Coworker: (gets manager)
Manager: What’s the problem?
Customer: I want a refund on this food!
Manager: We can’t give refunds on food.
Customer: Your movie only played for 10 minutes before it screwed up! I didn’t get to finish it! I want a refund on this food!
Manager: We can’t refund food.

The customer continues to go on about how this is wrong and she wants her money back. My manager eventually gave up and gave her a refund in order to get her to shut up. Several more customers came out and requested refunds on their tickets, but no more were like her. Several of my coworkers and I had a laugh, though!