Unfiltered Story #123639

, , | Unfiltered | October 16, 2018

(Note: I don’t work at this location I was witness to this. Yesterday was the first day in months where it was above freezing and not snowing so of course the car wash in town was very busy. I pulled around to the automated car wash only to be stuck behind a woman who could not figure out the automated payment system after about five minutes she figured it out. No problem. However, when she pulled forward into the wash she could not figure out how to get her car onto the rail system. After about 10 minutes there is a line of 6 cars behind her all honking and the poor employee is trying to help her. I finally roll down my window and this happens)

Woman: *leans out the window and looks at me* STOP HONKING. MAYBE I’D MOVE IF MY CAR WASN’T STUCK.

Me: Ma-am pleas-

Woman: NO YOU LISTEN TO ME

Me: Ma-am I can help you. Please back up, cut your wheel and pull forward. You should be able to align yourself onto the rail system.

Woman: *Backs up her car, floors it in drive, gets stuck again*

Me: Okay there is a mirror above you that will help you line up your tire-

Woman: I DON’T SEE IT,

Me: It’s righ-

Woman: NO IT’S NOT

Me: Yes it is. It’s right next to (company’s symbol) and it says, “Your tire here”

Woman: Oh. Okay thank you. *rolls up her window, backs up, pulls forward, and this time gets her back tire stuck* I DON’T GET IT.

(at this point the woman gives up and sits half outside the car wash with her back tire stuck on the rail for about 5 minutes. The line has gotten even longer, the automated pay system is telling customers that the wash is out of order, and the employee is desperately trying to help however the woman is just yelling at him. Finally a man gets out of his car, walks down the line and goes up to her car. He eventually had to turn the wheel for her. After a few tries she got herself on the rail system and everyone got through the wash)

Unfiltered Story #123634

, | Unfiltered | October 16, 2018

I’d asked my mum to reserved a type of vegetables that I don’t know the name in Mandarin at the wet market. When I went to collect them, the vegetables seller gave me another type of vegetables. So I clarified with mum.

Me: Mum, I’d asked you to reserved (vegetable #1) but they gave me (vegetable #2).
Mum: Yeah, I’d told them to reserved it.
Me: But they said the vegetables you mentioned are (vegetable #2).
Mum: They clearly don’t know their vegetables!
Me: How can a vegetables seller not know the name of their vegetables?
Mum: …

Unfiltered Story #123627

, , | Unfiltered | October 16, 2018

I run a mobile dental hygiene business, where I visit several nursing homes and provide dental hygiene services to patients who are residents of Nursing Homes.

Me:  (calling the client’s husband)  Hello sir, it’s the dental hygienist calling, just wanted to let you know that your wife is due to have her teeth cleaned again.
Husband: Um, ok, but I don’t want that same red headed bitch that was here last time.
Me: Oh, well then, I’m very sorry to tell you that I AM that redheaded bitch.  Have a nice time taking your wife to the dental office.

Unfiltered Story #123515

, , | Unfiltered | October 15, 2018

One part of my job was to email trainers with a link to a form that their employees need to fill out and send/fax them back for filing.
This is what happened on one particular day.

Through email:

Me:
Good morning Mr. ****
Please find enclosed in this email, a link to the form that your employees need to complete within the next 7 days and returned to ourselves via either mail or fax.

Kind regards
*****

Mr.****:
This isn’t right!

Me:
I’m sorry? What isn’t right?

Kind Regards
****

Mr.****:
You have sent me one copy of the form! I have 15 employees!

Me:
Yes Mr.****, because it is a link to a cop on the computer, you can print it off however many times you need to.
So in your case, you have 15 employees, so you should print this form off 15 times.

Kind Regards
****

He never replied, so I presume he worked it out.
How this guy got into management, I’ll never know!

Unfiltered Story #124880

, , , , | Unfiltered | October 15, 2018

(I am a licensed insurance agent and work in customer retention for a major auto insurance company. Callers are transferred to me if they are dissatisfied with their rate or indicate they are shopping. This takes place after my standard introduction and greeting, including asking the caller how I can be of assistance. It’s the first week in August.)

Caller: “No one told me my rate was going to go up. Aren’t you required to notify me?”

Me: “We’ve just issued your renewal quote, for the term to begin on September 1st, and the quote is your notice.”

Caller: “I don’t accept that. Nothing says that. I’m reading the letter and it doesn’t tell me why it increased. I need a straight answer and a better rate.”

Me: “The renewal quote, is, in fact, the legally required notice. The current term of the policy includes a discount for signing documents online. As was disclosed when you bought the policy, it is a one-term discount and will not continue at renewal, and that’s the only change. I’d be glad to review your policy for accuracy and see if any adjustments can be made to reduce the premium.”

Caller: “You do that, and if I can’t get a better rate I’m leaving for another company.”

(I provide a full review and determine that all the data used to rate the policy is accurate and up to date. The whole time the customer is constantly badgering me, and is really snippy while I am trying to verify and clarify information.)

Me: “The renewal quote is the best rate we have to offer for the renewal term. I have no opportunities to reduce the payments. Should you continue your policy, the next payment will be—”

Caller: *cutting me off* “No, you did nothing more than the previous person. She already reviewed and told me she was transferring me so you could give me a better rate. Neither of you has given me a straight answer about the increase, and you are going to lose a good customer if you don’t do your job and give me lower payments! Now, do what I told you to do!”

Me: “Sir, I’ve explained why the rate increased, and that there are no opportun—”

Caller: *talking over me and again cutting me off* “So, you’re telling me to go to another company, and that you don’t want my business? Because I’ll cancel my policy and leave in a heartbeat if you don’t offer me some savings.”

Me: “No, sir, we do value every one of our customers; that’s why I’m taking the time to speak with you today. Insurance is highly regulated, and the rating factors we use and our rates are filed with the state insurance commission. The policy is accurately rated, and I can’t negotiate for a lower—”

Caller: *talking over me and cutting me off again, as apparently I’m not allowed to complete a sentence* “So, you are telling me that you don’t want my business. Rude, that’s what you are. And unprofessional. Stop interrupting and talking over me! I told you that I want a straight answer and a better rate! Now, do your job, or I’ll leave and go back to [Other Company]. You can’t treat your customers so badly. When I say I will leave if you won’t work with me, I expect you to do your job and give me what I want!”

(The caller continues in this vein for another couple of minutes while I let him rant. When he stops:)

Me: “May I take a few moments now to speak to your concerns?”

Caller: “Yes. I mean, no! That’s it! You are so rude! Give me your boss right now. I’m not talking to you anymore!”

Me: “Please hold for a superv—”

Caller: “Now!”

(Apparently, I am not allowed to answer questions in complete sentences, and when the customer cuts in I am required to immediately stop because I am being rude, interrupting, and over-talking the caller. I don’t give straight answers because I don’t tell callers what they want to hear, and threats to leave for another company are supposed to change what I can and can’t do.)

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