I work as a client acquisition representative for an international energy company. I was introducing our discount campaign, according to the manual.
Customer (clearly joking and upset): I am sorry to interrupt, but I am tired of your constant phone calls. I use my cell phone as a vibrator and you have called me so many times today that it ran out of battery
Me: Ma’am, I am sorry for interrupting yet again, but you should be glad that we called you so much; if you sign up with us you will be charging your vibrator and spending less money for it.
Customer: *hangs up*
at the end of my shift, waiting for my replacement who’s 10 minutes late because of a heavy storm that flooded their quickest way to work.
me: Hello,
customer: (begins tapping on the display that shows the sizes of take home icecreams, the part that is holding the three together so i can’t see what size she’s pointing at.)
me: um, miss, what size did you want?
customer: (taps viciously on the display, causing it to shake violently).
me: miss, i can’t see which side you’re tapping on, would you please tell me the size?
customer: the middle one! duh!
me: okay, (turns to grab a container from behind me) what did you want in it?
customer (names one of our signatures with nuts in it)
me: okay, (starts pulling ice cream and putting it in the container to measure it out)
customer: wait i said i wanted the creation, not plain ice cream.
me: i know, but i have to measure the ice cream first ma’am.
customer: fine,
so i make the tub of icecream,
customer: by the way, there aren’t any nuts in that right i’m allergic.
me: yes there are nuts in it, (and we have a sign that says if you have any allergies tell us before you order, (what would you like me to make for you?
customer: are you sure there’s nuts in it?
me:(i list the ingredients) i can make you something else if you want.
customer: no, it’s fine, i’ll die,now i have a coupon for this, (she hands me an expired coupon for a cake)
me: um, miss were you ordering a cake as well?
her: no, but the coupon says three dollars off.
me: of a cake purchase.
customer: i demand to talk to your manager!
and since i’m the only one in the store i have to call him, and i explain what happened and i hand the phone over to the customer who was yelling about my poor preformance and how she was waiting for 5 minutes before i came and helped her (i was cleaning up front so i helped her as soon as i saw her, which was when she walked in the store) my manager told her to givve me thoe phone and said to not give her a discount and hung up. i told her that i did give her a discount and she ended up just paying full price.
(I work in a big box retail store. A coworker has just asked for help running a customers credit account. It has been taking him a few minutes.)
Customer: (to me). You stay right here! If you leave I’m canceling my order!
Me: Don’t worry, I’m not going anywhere.
As my coworker tries to run the credit again I fidget on my feet. I have ADHD and sometimes do this.
Customer: I said don’t go anywhere or I’m leaving!!!
Me: (louder to her cause I can’t believe how rude she is to me). Ma’am, I said I was staying right here.
She gives me a death stare but I just look away at the register. It’s time for her to enter her social security number in our credit card scanner. She messes up and has to enter it again. After the second time it goes through. She then takes the scanner, throws it on our register.
Me: Do not throw our property! We are just trying to help.
Customer: you can kiss my a–!!!
Me: that’s it! I’m done with you, (pointing to my coworker) he’s done with you, I’m getting management to have you removed!
Customer: well you just do that. I ain’t going anywhere. This is …
My coworker and I just walk off. I get the manager and he deals with her. As my coworker and I go out to have a much needed break, I say loud enough for the customer to hear.
Me: and that’s why I’m having a double shot tonight after work.
(I am in Eighth grade. Every Friday my friends and I walk to Brueggers to eat and hang out. I have just arrived and got a water because I had forgotten money. I have walked outside and sat down. One of the ladies working walks up to me.)
Lady 1-“What type of drink do you like?”
Me- “Wait what!?” (Looks around and sees other workers also outside)
Lady 2 (the manager)- “Ever since you started coming here you always pick up trash and are very polite.”
Me-“Wow um thanks uh I’ll have a decaf coffee.”
(Lady 1 came out with a medium sized coffee already with the cream and sugar in it. I guess nice girls don’t finish last. ☕️☕️☕️
(Note: I work at a local store that just opened a month earlier, but we try to keep customers updated on our hours. A customer and his wife come in at 7:59 a minute before we close.)
Customer: *Notices my co-worker putting away some produce for the night* “Oh, are you about to close?”
Me: “Yes, but it’s no problem, take your time.”
*The customer and his wife take about half an hour to finish getting what they need from the deli of our store, all the while I offer facts and am very polite to the both of them. I then re-wash everthing I used after they leave to ring up what they got. Once I am done I come out of the deli to see one of the customers yelling at my co-worker.*
Customer: “I dropped my salad in the parking lot, you need to put on the lids more tightly! I want a new salad.”
Co-worker: “I would be very happy to get that for you sir…”
Customer: *Before leaving* “You are so impolite, this generation is horrible, you’re just a bunch of punks! I’m never coming back again, you just lost a well paying customer!” *slams door on way out*
My co-worker and I: *Stunned silence*
