Unfiltered Story #254757
( I work at a department store that is usually really easy about returns, even if you don’t have a receipt. This customer comes up to my register with 2 things of plastic wrapping for lamp shades…)
Customer: Hi, I bought these 2 lamps last week and I noticed that they have a different price, but they are the same exact style and model.
Me: Oh, uh okay… (I looked at the price tickets for each, it was a 3 dollar difference, one was 19.99 the other 16.99) um okay one second I just need to ask my coordinator about this…
( My coordinator comes over and looks at the packaging and has her scanner and realizes that they have different style codes, so the price difference is wrong….but not in the way the customer thinks… the 16.99 is wrong. so she actually owes us the 3 dollars instead of the other way around.)
My Coordinator: I’m sorry so you wanted to get the difference back?
Customer: yes, that’s right, I was overcharged
Coordinator: actually you were undercharged, the tickets are different but they’re both supposed to be 19.99.
( The customer got super confused and argued for a bit with her until I said…)
Me: This ticket (16) is the wrong ticket, they’re both supposed to be 19
Customer: Oh, okay see that makes sense, you ( coordinator) were confusing me.
She left with her plastic wrapping and did not pay her outstanding 3 dollars