(I’m a transman. My name and voice are both unambiguously male. I’ve been wanting to get some wax hair removal done in an… intimate region, but between money and feeling nervous about looking for a place to do it since I’ve had no “bottom surgery” (and even if I had, it generally can’t pass for “natural”), it hasn’t happened. I have a bit more money coming in, so I take the plunge and call a nearby place. I rambled a lot due to nerves, but this was the gist of the conversation:)
Me: “Hi, so I’d like to make an appointment- I’ve never done this before, but I’m a transman, so it’s a bit awkward to talk about, and I’m worried about finding a place to get it done…”
Staff member: “It’s fine, I’m sure we can help. What is it you’re after?”
(I explain. She’s very understanding and calm, makes it clear that it’s no problem, and books me in. The next morning I’m sleeping in and am woken up by a phone call from the place.)
Staff member: “Hi, is this (my name)?”
Me: “It is.”
Staff member: “Hi, this is (name) from (salon). You made an appointment yesterday for (date)? Well… I just wanted to check that we’re able to serve you.”
Me: (Concerned at this point, and wondering if actually they are NOT comfortable) “…Yes?”
Staff member: “Well, um… Have you had… the op?”
Me: “Not the one you’re thinking of, no.”
Staff member: “Ah… I’m sorry, I’m afraid we can’t help you.” (At this point I’ve decided to ask exactly why not, but I don’t interrupt.) “I’m really sorry for the confusion, but it’s just that we’re not trained to do (wax style) for men.”
Me: “Wait- wait. What? I don’t- I have what you’d expect to see on a woman.”
Staff member: “You- OH! Oh, you have- what we would usually work on for women, not-”
Me: “Yup. Is that still a problem?”
Staff member: “Oh, no, not at all! Oh, I’m so sorry. Clearly there’s been two completely different conversations happening here- I’m so sorry for the mix up. It’s absolutely fine, we’ll see you on (date). I’m sorry again.”
(She really couldn’t seem to stop apologising and seemed to feel awful. I laughed it off, and I’m not bothered by it- but I am extremely confused. I specifically said that I was a trans MAN, and my name does not have a female counterpart. I’ll admit that I’m closer to the subject than most, but why would a trans WOMAN introduce herself as a trans MAN using a male name, in a situation where the only reason to mention it is that they’re specifically going to be working on the genital region? And if she was confused, why didn’t she… ask, instead of assuming and then being extremely embarrassed at the mistake? I’m still confused- if vaguely amused- by what conclusion, exactly, she had reached.)