(On Sundays we open a bit later and close early. Some customers come in a few minutes before we close and we warn them that we close at 7. This particular lady came in 4 minutes before close and I told her this and she said she’s getting one item. I let it go since its one item. I check the rest of the customers out and she runs up to the register right as it turns 7. BUT, she turns away and goes back to shop. My coworkers and I are getting annoyed. Finally she comes back to the register.)
Me: Hi! Did you find everything alright?
Her: Yes, yes. (Note: she mumbles a little bit but I hear she’s buying gifts)
Me: (I ask if shes a member and the whole speech)
Me: Your total is $__.__
(She pays and at this time its 7:03. She looks at her receipt and looks back at me)
Lady: I thought this was 40% off? (She points to one of her items)
Me: (I look at her receipt) Yeah, it doesnt show its 40% off.
Lady: But it has to be! Yesterday it was 40% off! Theres even a sign!!
(She continues arguing with me that her Halloween decoration is 40% off. I finally get my manager to double check and its not 40% off. We tell her our sales change every Sunday, which is this day.)
Lady: No, no, theres a sign back there, let me show you, come on theres a sign!
Me: (I cant leave the register area so I try and tell her again) I’m sorry ma’am but it wasnt 40% off. I only have 2 more minutes till we really have to kick you out.
(Company policy states that we can let a customer finish checking out only 5 minutes after closing.)
(She finally accepts it and walks to the door. An inch before the door she suddenly turns her heel and heads straight back to where she found the Halloween decoration and runs into my manger. She continues arguing with my manager and then she finally leaves. She stayed 10 or so minutes past closing and kinda got my coworkers and I annoyed)
