(It is a Monday night and my colleague and I are working behind the bar, as it’s Monday the pub isn’t busy, but there are a reasonable number of customers. As well as booze the pub also serves food. It’s also part of a local chain and, confusingly, there are two of this particular chain in town. This means we sometimes get people trying to book tables for [Other Pub], this can usually be resolved by saying ‘We’re [Pub] are you thinking of [Other Pub]?’ Not in this case.)
The phone rings and I answer it.
Me: Hello, [Pub]’
Man: Hello, I’d like to book a table for 7.
Me: Okay, how many’s that for?
Man: 3, at 7:30
I pause
Me: Okay, so that’s for three people at 7:30 yes?
(There is a lot of noise as he discusses this with a woman in the background.)
Man: Yes, three at 7:30
Me: Okay, can I take a name and a phone number
(More discussion, he then tells me a name and a number)
Man: Can that be in the main room please?
(This immediately sets me on guard, because although we do have a ‘snug’ it’s really in the same room as our bar and lounge.)
Me: I can put you in the Lounge? Is that what you mean?
(By this point it has become quite difficult to understand the man as he’s talking to the woman in the background and since he’s phoning on a mobile the sound quality isn’t excellent. There’s also a decent amount of noise from the bar)
Man: (something like) Are you near Stevens?
(I have no idea what he’s talking about at this point.)
Me: Um, let me just check with my colleague.
Me: (To my colleague) Are we near Stevens?
Colleague: No, there’s no Stevens anywhere that I know of, does he want [Other Pub]?
Me to colleague: I’ll check
Me to man on phone: Hi, we don’t know of a Stevens round here? Could you be trying to phone [Other Pub]?
Man: No, it’s you. Do you have any bookings for Steven?
Me: Oh! It’s a booking, sorry I misunderstood, I’ll just look.
(My colleague checks the list of bookings, but we haven’t taken any bookings for today.)
Me: ‘Sorry, we don’t have any bookings for anyone today. Are you absolutely sure you’re not trying to phone [Other Pub]?’
Man: Speak to my wife.
(He puts his wife on the phone, who, at least speaks more clearly.)
Woman: Hi, Steven has a booking with you at 7. We’d like to book the table next to him, also at 7.
I roll my eyes
Me: We don’t have any bookings today. I think you’re probably trying to get through to [Other Pub]
Woman: We want [Name of Chain]
Me: Yes but we’re [Pub], I think you want [Other Pub] which is also in town and part of the chain
Woman: You’re not [Other Pub]?
Me: No, we’re [Pub]
(She hangs up)
My colleague to me: You know what the weirdest part is, other pub doesn’t have a ‘main room’ at all.