(I work for a fairly well known game store where you can also trade, as well as buy games. A lady comes in wanting to return a game which is not a problem other than she doesn’t have a receipt or a loyalty account)
Me: I’m afraid we can not do a return without some kind of proof of purchase, as we need to know you got it from this company.
Customer: I don’t see what the problem is, I’m going to buy more stuff here so I’m doing you a favour. Can’t you just return it.
I then talk to the manager who upon being shown a bank statement agrees to look thought the system and find the transaction. We then agree to do the return.
Me: can I just see your bank statement and the card the return will go on? I just need to make sure it’s the right account.
Customer: that’s ridiculous, can’t you just give me the money.
Me: i need to check it, to make sure it’s the right account.
Customer: it’s not like there’s an account number on my card anyway how would you know. This is so stupid, I want my money back. Just do it.
Me: we used the long number, please just let me have a quick look and il finish the return.
I finally verify the account and finish the return.
Customer: see that wasn’t difficult was it. I don’t understand why you people on make it so difficult. All I wanted to do was bring it back.
Me as the customer is leaving: see it’s normally quite straight forward but then most people can prove they actually brought the game due to having a receipt.