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Unfeasible Fees

, , , , | Right | July 9, 2010

Customer: “I don’t like these hidden fees! You guys never told me I would have a fee for this!”

Me: “Sorry, sir, however, we did send you documentation when you opened your account, and the fees were clearly explained.”

Customer: “No one reads those! I shred the mail as soon as I receive it!”

Me: “It’s also on our website if you’d like to have a look.”

Customer: “I don’t have a computer. You can’t expect people to go online to search for your hidden fees. I bet if I go on the site, it won’t even be there!”

Me: “If you’d like I can tell you all our fees over the phone right now; I’d be more than happy to.”

Customer: “I don’t have time for that! Do I look like someone who has time for that?”

Me: “Would you like me to re-mail you the agreement of the account? You’d receive it five business days.”

Customer: “You’re not even listening. You’re an idiot! I told you, I shred my mail when I get it!”

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