Unfathomable Levels Of Patience

, , , , , | Learning | July 30, 2020

I work for a company that deals with queries from students regarding loans. We tend to get lots of strange questions, but this one I find frustrating.

Student: “Hi. I’m wondering when I’m getting my final payment for first year.”

Me: “Okay, it seems that we have overpaid you so you won’t be getting any more money.”

Student: “Yes, but when will I get my payment for first year?”

Me: “You won’t. We’ve already overpaid you; you won’t get more money.”

Student: “Yes, but I sent in medical evidence.”

Me: “You did. We have looked at it and decided we’ve already given you too much money. You were also advised this when you called last week.”

Student: “Yes, but my colleagues get more money than I do.”

Me: “I can’t comment on what other people get; however, as I have stated, you have been overpaid so you won’t get more money.”

Student: “Okay, but when will I get my last payment for first year?”

Me: “You won’t get any more payments for first year as we’ve overpaid you.”

Student: “I don’t understand why. I sent in medical evidence.”

Me: “Yes, I know. As I’ve already stated, we have looked at this and you aren’t entitled to any more money; we have already given you too much.”

Student: “Yes, but my colleagues got more than me.”

Me: “Again, I can’t comment on other people’s financial situations.”

Student: “Okay, so when am I getting my payment for first year?”

Me: “You’re not getting any more money from us; we’ve already given you too much. I have explained this four times now.”

Student: “Okay, I understand.”

I don’t think he understood. I checked his course and he was going to be a doctor. I worry about his future patients.

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