Uneven Understanding Of Even Exchange
(I explain to a customer I must return her damaged online item in a separate transaction from her buying the new one. It must always must be done separately.)
Customer: “OH, YEAH, THAT’S FINE!” *almost jubilant*
Me: “Okay.” *somehow knowing it won’t be*
(I return the item to her card, explaining the process as I am going. I ring up the replacement item, which is now even cheaper than she originally bought it.)
Customer: “WAIT. I DON’T GET IT. IT’S AN EVEN EXCHANGE. I SHOULD HAVE TO PAY NOTHING!”
Me: *explains it several times until she gives up and pays and goes away*
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?
