Right Working Romantic Related Learning Friendly Healthy Legal Inspirational Unfiltered

Understanding The Code Of Good Customers

, , , , | Right | May 2, 2017

(I am the customer in this story. A well-known cosmetic company is having another blowout sale on its website. It’s a rather inexpensive brand, to begin with, but this sale is amazing, so it’s really busy. Along with this, you can get a $10 gift card and a $30 set of brushes for $3 with a coupon code if you spend over $30. I can’t get the code to work, so I go to the chat function.)

Service Rep: “Hi, my name is [Service Rep], and thank you for choosing [Company]! What can I help you with today?”

Me: “Hi there! I have put the special on the infinite-color kit in my bag along with a setting powder, but when I try to put in the coupon code for the brushes and gift card, it won’t work.”

Service Rep: “I see that your current total in your bag is $36; you need to be over $30 to use the code. So you’re good there! Once you put the brushes in there, it will be over $60, and once you put the code in, you will see the discount.”

Me: “Yes, I have tried the code but it isn’t working.”

Service Rep: “Have you typed in the code correctly?”

(I go and try one more time in another window just to be sure.)

Me: “Yep. I tried just now and the brushes are still not showing up in my bag.”

Service Rep: “Did you actually add the brushes to your bag?”

A lightbulb goes off.

Me: “Oh, dear God. I am that customer. Yes, I thought they would magically appear in my bag. You can feel free to laugh at me now. I am so sorry I wasted your time.”

Service Rep: “It’s not a problem! Trust me, you are not the only one; it seems to be quite complicated.”

Me: “I got it to work now that I put them in the bag. Thank you again, and I hope you have a fantastic day!”

Service Rep: “Thank you for figuring it out so quickly. My day will be awesome in 15 hours, 4 minutes, and 33 seconds. Thanks for choosing [Company]!”

(That time she mentioned was the exact time ticking down in the corner of the screen… of when that promotion would be over.)

This story is part of our online shopping roundup!

Read the next online shopping roundup story!

Read the online shopping roundup!

Question of the Week

Tell us about a customer who got caught in a lie!

I have a story to share!