Unbelievable To Unrecieptable

| Germany | Right | September 23, 2014

(During a change of shifts we are required to count the till. Unfortunately, there is a major technical problem with it at the end of my shift. As my coworker and I try to resolve the issue, a customer walks in. In front of us is a huge mess of receipts and an empty register drawer, while we ruffle our hair and write calculations down on pieces of paper. I’d consider it obvious that something is wrong.)

Me: “Hi, there. I’m terribly sorry, but the till is broken at the moment. Is there anything I can do for you that doesn’t require a transaction?”

Customer: *smiling understandingly* “Oh, I just need to pay for gas.”

(I look at the pump’s registry. The customer owes us €20 flat.)

Me: “Oh, now that’s convenient. That’s 20 exactly, so tell you what: If you have the proper amount on you and don’t need a receipt, you can just pay and be on your merry way while we try to sort this out. How does that sound?”

Customer: *still friendly* “Hmm, that’s a pity. I need a receipt.”

Me: “Well, I wouldn’t want you to wait longer than you really need to, so how about I write one by hand?”

Customer: “No, that won’t do. I don’t like those. I’d prefer one printed by a machine.”

Me: “All right… I’m very sorry, but in that case I will have to ask you to wait. If you change your mind, please don’t hesitate to tell us.”

(She nods and strolls around the store for a bit as my coworker and I finally try one last thing – successfully. At least I can log on again. At this point, the customer has been waiting for about 2-3 minutes, tops. I put in the empty drawer and flash the biggest smile I can muster.)

Me: “Again, I apologize for the delay, but at least we can take care of you now. Okay, that’ll be €20 exactly, please.”

(As I say this, the customer slams the money down on the counter and gives me a death glare.)

Customer: “Ridiculous! You should be ashamed, keeping me waiting like this! This was the worst service I have ever gotten!”

(She curses under her breath as she leaves. Without her receipt.)

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