An Unbearable Abundance Of Bears
(I am getting some shampoo when I overhear the following conversation between an employee and a customer shopping for deodorant as a gift.)
Customer: “Well, he does like Old Spice.”
Employee: “We have several gift sets with Old Spice right here.”
Customer: “Oh, this has a bear on it. Why is there a bear on it?”
Employee: “It’s just their advertising. See? This one has a ship.”
Customer: “But there is a bear on it.”
Employee: “Would you like to get one of these?”
Customer: “I don’t know… There is a bear on it.”
(She walked away without buying any of them… or the bear.)
Question of the Week
Have you ever served a bad customer who got what they deserved?