Unaware Of How Unaware He Is
(I work at a hotel that accommodates a lot of business travelers during the week. Shortly after checking in a sharply dressed executive type, I get a call from his room.)
Guest: “Hey, I think your sink is broken. I keep waving my hand in front of the sensor and nothing’s happening.”
Me: “There is no sensor, sir. Just turn the faucet on.”
Guest: “Oh! Okay, great! And I can just use these towels to dry my hands, right?”
Me: “Um… absolutely.”
Guest: “Great! Thanks!”
(A few minutes later he calls down again.)
Guest: “Hi there! Just curious. Is this remote for the TV or something else?”
Me: “It’s for the TV, sir. There should be a list there of local and premium channels as well.”
Guest: “Oh good! Just wanted to make sure.”
(And in another few minutes…)
Guest: “Hi, sorry to bother you again but I’m expecting a phone call in a little bit. When the phone rings, do I just pick up or…?”
Question of the Week
Have you ever served a bad customer who got what they deserved?