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Unable To Turnover The Turnovers

, , , , | Right | August 13, 2021

The store I’m working at is well-known for its lenient return policy. It’s my last day working there. A woman comes to my register with what was a four-pack of turnovers. Three are gone, and the remaining one has a bite taken out of it.

Customer: “I’d like to return these.”

Me: “I’m sorry, I can’t process returns here. The customer service desk can help you with that.”

Customer: “But I want to return these.”

Me: “And I can’t process returns at this register. See that nice man with the dark hair and glasses at customer service? He can help you with that.”

I point out the coworker in question, who has heard me. He waves.

Coworker: “Yes, ma’am! I can help you right over here!”

The customer looks at him and back at me. She tries to shove the container at me.

Customer: “I didn’t like them. Return them.”

I’ve got about two hours left on my shift, and I’m fed up.

Me: “So, it took you eating three turnovers and taking a bite out of the fourth to determine you didn’t like them?”

The customer stares at me.

Customer: “If I’m not satisfied, I get my money back. I want my money back!”

Me: “And as I’ve told you twice, I cannot process returns at this register. Please take your half-eaten dessert to the customer service desk and they will process your refund.”

She stares at me for a good ninety seconds and then storms off to customer service. My coworker processes the return and comes over to my register, laughing.

Coworker: “You’re lucky it’s your last day. That was great!

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