Unable To Tap And Go With The Flow

(Tap-and-go debit/credit cards are just being introduced. We have just got our new credit card reader with the tap feature a few days beforehand. My boss instructs me that if a customer hands us their card and it has the tap-and-go logo, I should tap it myself. I don’t necessarily think this is a good idea, but I do as I’m told. A customer has just ordered their coffee when this happens.)

Me: “That will be $1.70.”

Customer: “On debit.” *hands me his card*

(I see the the tap-and-go logo on his card and press the card to the machine for a few seconds. It pays and I hand the card back to the customer.)

Customer: “Wait, don’t I need to pay?”

Me: “Nope, you just did. I just tapped your card.”

Customer: “Why did you do that?”

Me: “I’m sorry?”

Customer: “Why did you tap my card for me?”

Me: “Because that’s what my boss told me to do when customers hand their cards to me.”

Customer: “But why did you tap my card for me!?”

Me: “Because my boss said to.”

Customer: “Do you know how RUDE that is to just take someone else’s card and pay!?”

Me: *seeing this is going to be difficult* “Sir, if you have a problem with the lack of security with the tap cards, I suggest you go to your bank and ask them to remove that feature from your card. I’ve already done that myself.”

Customer: “But do you know how RUDE that is?!”

Me: *sighs* “I don’t know what to tell you, sir; I’m just doing what I was told. Would you like to talk to my boss about it?”

Customer: “Yes, I would!”

Me: “Here’s the store number and the hours he’s usually here at.”

Customer: *just as he’s about to leave* “Seriously, you shouldn’t just tap someone else’s card. It’s so RUDE!”

(He did call my boss and complain about how “RUDE” I was, but my boss didn’t budge. My boss told me to just keep tapping people’s cards, but I just let customers tap their cards themselves just to try and avoid that guy again.)