Unable To Table This Discussion

| WI, USA | Right | November 12, 2016

I work in a chain-operated sit down restaurant in a small, midwestern city. We are very busy on weekends. We are also attached to a hotel with a bar and banquet facility inside. There are a lot of weddings that take place there, usually on Saturday nights, so Sunday mornings can be especially busy for breakfast.

One Sunday morning we are getting a lot of large groups, most of who did not make reservations. We have a lot of smaller tables in the front of the restaurant and then large tables in the back. We have just seated a group at the last available large table. There are a few smaller tables open, but they are not even close to adjacent. A woman comes in and asks for a table for 12. I tell her that I can’t seat a 12 right now as we don’t have any open tables. She asks if we can push some smaller tables together. I point out that the smaller tables that are open are scattered, with occupied tables between them, and if she would like she can sit in the lobby and we’ll let her know when something opens up.

She starts fuming and demands to speak to the owner. I tell her that he isn’t in at the moment and ask if she would like to leave her number so he can contact her later. She says “No, God-d*** it! Just seat my family! We’re f****** hungry!” I explain to her (again!) that there is no place to seat her and she can wait until something becomes available or she can go elsewhere.

Then she starts in that she knows the owner and they’re good friends and if he were here he would find her a table, he would find a way to make his regular customers happy.

I’ve worked there for six years and had never seen this woman before, so I doubt she’s a regular and I doubt she knows the owner. So, I ask her “Oh, you know Bill?” She says “Yes! I told you, we’re old friends. I went to school with his wife!” I took great pleasure in bursting this hag’s bubble. I said “Ma’am, the owner’s name is Brian, not Bill, and Brian doesn’t have a wife, he has a husband.”

Honestly, even if she DID know the owner, what did she expect? Was he supposed to magically pull a 12-top out of his butt?

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