Unable To Store This Bad Attitude

, , , | Right | June 19, 2018

(I manage a 1000-unit storage facility. A few weeks ago, I had to send our customers their rental increases for the year. The contract everyone signs says we can change their rent with 30 days’ notice. The increases are done automatically by computer. Our facility is nearly full, and if someone moves out, someone else moves in within a week, two at the most. My employee and I watch a car pull up, and someone gets out of the back seat, almost slamming his door into a post. A “gentleman” comes in, complimenting my employee and me, saying how nice it is to have two women looking at him, since he’s allergic to men. Strange, but not unexpected. We smile, and I ask how I can help him.)

Customer: “I got this rental increase letter. It’s too much. You’re going to wake the beast.”

Me: “I’m sorry about that, sir. May I have your unit number, so I can take a look?”

(The customer goes on for several minutes about his unit number, giving me wrong numbers, not giving me his last name, giving me the runaround until my employee figures it all out.)

Me: “Well, as far as I can see, yes, you’ve been with us a long time, but I do not have full control—”

Customer: “Would you rather I move out? You’ll lose more money than the increase if I move out!”

Me: “Let me take a—”

Customer: “Thank you for your poor customer service!” *storms out*

Me: *once the door has closed* “I was going to cut his increase in half… but…”

Employee: “Do we schedule a move-out?”

Me: “Yup.”

Employee: “Huh. One of our most popular sizes. That’ll be rented in a day.”

Me: “Yup.”

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