Unable To See The Weight Of The Problem
(I’m at my mechanic because my battery died right as I was going to work. These guys may be the best mechanics ever, always doing good work in little time. In this case, even though I drove in with no warning, they’re getting me a new battery installed in less than an hour. I hear the following side of a phone conversation:)
Mechanic: “No, I’m sorry, we won’t be able to help you with that.”
(Pause.)
Mechanic: “Because that’s too much weight for us to put on our lifts.”
(Pause.)
Mechanic: “Yes, you’re correct, [Previous Manager] did sometimes do that, which was a misuse of the equipment and resulted in burned-out motors and people’s cars stuck in the air in our bays.”
(Pause.)
Mechanic: *rolls eyes* “Because we cannot take our standard lifts and put your motorhome on them!”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.