Unable To See The Global Picture
Customer: “Someone stole my satellite navigation. The police told me you can block it.”
Me: “I’m sorry, you were misinformed. Your satellite navigation can only receive a GPS signal. It does not transmit anything, so we are unable to find it, or disable it.”
Customer: “But they told me you can block the signal.”
Me: “Unfortunately, only the U.S. military can block GPS signals.”
Customer: “Well, can’t you call them?”
Me: “I am afraid not. They will only disable GPS use in times of war.”
Customer: “But, can’t you tell them my satellite navigation was stolen?”
Me: “If they disable GPS use, it is disabled for everyone, except the military.”
Customer: “So?”
This story is included in our impossible requests roundup!
Question of the Week
Have you ever served a bad customer who got what they deserved?
