Unable To Sea The Problem
Caller: “I just got to my vacation, and I haven’t had any reception! You sold me a defective cell!”
Me: “Where are you calling from, sir?”
Caller: “Hawaii!”
Me: “We do offer nationwide coverage, so you should be getting reception there.”
Caller: “I have reception now, idiot! I’m calling you on the phone!”
Me: “No need to call me names, sir. Where did you not have reception?”
Caller: “We sailed here from LA! We didn’t have any reception on the way! I had to pay a fortune for the cruise Wi-Fi!”
Me: “Sir, we don’t offer reception at… well… at sea.”
Caller: “That’s unacceptable!”
Me: “Sir, there are no cell towers at sea.”
Caller: “Then I am cancelling my cell plan! Your advertisements said nationwide coverage! I’ll find a competitor that can get me coverage on the sail back!”
Question of the Week
Have you ever served a bad customer who got what they deserved?