Unable To Ring Them Up

, , , | Right | September 25, 2018

(I’m working as a sales agent at a rather popular jewelry TV show. Unfortunately, we do get these calls very often.)

Me: “Welcome to [Workplace]. This is [My Name]; how may I assist you today?”

Customer: “I saw a ring that had champagne diamonds in it and I want that ring.”

(I get 48 pages of results, so to narrow it down, I begin to ask questions.)

Me: “Okay, what carat weight was it?”

Customer: “I don’t know.”

Me: “Okay, do you have the product ID number?”

Customer: *sighs, getting irritated* “No…”

Me: “Well, can you describe it to me so I can narrow it down to make this go by quicker for you?”

Customer: “Can’t you just look the d*** s*** up? God, why are you making this so difficult?”

Me: “Ma’am, I’m trying to make this as simple as possible, but I have 48 pages of results, and I won’t know which one unless you can find a way to describe it to m—”

Customer: *cutting me off and yelling* “Well, I’m going to just call someone else here, and they’ll find my ring, since you’re making this so difficult because you’re letting your stupidity get in the way. Stupid c***. I’m also going to call and complain, and you’re going to be out of a job.”

(I still have my job, and she’s gotten me several more times. She will still ask if “that stupid c***” has been fired yet, and when I tell her it’s me, she hangs up. She’s even gotten me a couple of times after she hung up, and she hung up on me again afterwards.)

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