Unable To Make Contact

(I work in the IT Help Desk of a university.)

Caller: “I’m calling about the homepage for the university.”

Me: “Okay…”

Caller: “It’s terrible! I can’t see any contact information on the page at all!”

Me: “Is it [website URL]?”

Caller: “I don’t know! I’m not on that site now!”

Me: “Okay, can you tell me the URL to the site you’re having this issue with?”

Caller: “No! Your homepage doesn’t have any contact information! It’s terrible!”

Me: “Well, I’m on the [website URL], which is what our homepage is, and there is contact information at the bottom of the page.”

Caller: “That’s not good enough! You don’t have contact information on the page!”

Me: “Yes, we do. It’s at the bottom of the page.”

Caller: “Well, I’m a Harvard graduate and as an educated person, I didn’t think to look down there, so obviously the page is terrible.”

Me: “Okay, well, at the bottom of the page-”

Caller: “You’re telling me there’s the information there but I didn’t see it?!”

Me: “What I’m trying to say is that it has a place to comment on the page. If you click-”

Caller: “I’m telling you about this!”

Me: “Okay, but I don’t run the website. So, if you click-”

Caller: “This is a business call! I will never call again! I’m just trying to tell you the website sucks!”

Me: “Well, thanks for letting us know. Have a great day.”