Unable To Face His Small Reality
(I work in the smallest size category location of a national chain. I hear Customer #1 and Customer #2 talking to each other across the aisle from me.)
Customer #1: “…don’t even have an upstairs or nothing?”
Customer #2: “I don’t know.”
Me: “Hello! Is there anything I can help you find?”
Customer #1: “Is this all there is?” *gestures vaguely at the store in general*
Me: “Yup, we’re the smallest possible size [Store].”
Customer #2: “So you don’t have like comforter sets or anything?”
Me: “Not here in the store. We can order them for you, and the bigger stores carry them, but we only have clothing, accessories, shoes, and jewelry in this location.”
Customer #1: “So where’s the nearest REAL [Store]?”
(I gave the customers the names of two towns, both an hour’s drive away, that have locations with the kind of merchandise they were looking for. But I WANTED to say, “This IS a real [Store]! I get a paycheck and everything!”)
Question of the Week
Have you ever served a bad customer who got what they deserved?