Unable To Address The Issue

, , , , | Right | October 8, 2019

(I work in a restaurant. We have been getting online orders from a certain person several times with the wrong address. Unfortunately, he usually orders late at night and we end up waking up the real resident of that address and then have to call him to get to the right one. After the third time, we flag his number and an employee lets me know when his order comes through.)

Me: “Hi. This is [My Name] with [Restaurant]. I do apologize but we are unable to deliver to the address you provided. It is not accurate to where you really are and the actual resident has asked us to not bother him anymore.”

Female Customer: “What?”

Me: “The address you provided is not right and we can’t deliver there anymore as the actual resident is very upset with our drivers repeatedly waking him up.”

Female Customer: “Uh… I think that’s the right address.”

Me: “Unfortunately, it’s not. If you could provide the correct address we would be happy to make and deliver your order.”

Female Customer: “Okay…” *hangs up*

(A few minutes later:)

Boyfriend Customer: “My girlfriend said you are refusing to deliver to her!”

Me: “I’m not refusing to deliver to her. We just have the wrong address and need the corrected address before we can deliver.”

Boyfriend: “I did give you the right address.”

Me: “No, sir, we have been out there several times and have woken the actual resident of the address to the point where he has requested his address no longer be delivered to by us.”

Boyfriend: “Your stupid drivers are going to wrong place; I gave you the right address.”

Me: “I’m sorry, sir, but it’s been three times now. The address you have given us just isn’t yours.”

Boyfriend: “Let me talk to your manager.”

Me: “That is me, sir.”

Boyfriend: “I want the manager above you.”

Me: “I’m the general manager of this location.”

Boyfriend: “Then I want your f****** corporate number. This is complete bulls***.” 

(I give him the corporate number.)

Boyfriend: “I want my f******–“

Me: “I would be happy to deliver it to you, but I can’t use the address you provided. We have been asked not to by someone we have woken up three times now on your behalf.”

Boyfriend: “Well… every time I order your driver calls me and I have to direct him to my house!”

Me: “Yes… that is because you give us the wrong address each time.”

Boyfriend: *click*

(The girlfriend ordered probably three weeks later with a completely different address and made no mention of the incident.)

1 Thumbs