Unable To Register That Much Entitlement

, , , , , | Right | October 4, 2017

(In our store we have three tills, side-by-side, on a reasonably long desk. The regional manager doesn’t allow us to use the left-hand till for transactions, so we only use it to search inventory. We are mid-sale, and the queue for check-out is as long as the store, and a coworker and I are frantically working away. I am on the right-hand till, and my coworker is on the middle.)

Me: “Next, please!”

(The next customer in line approaches the left-hand till, despite the fact that it was no more effort to side-step right instead of left.)

Me: “Can I just get you to come to this till for me, please, sir?”

Customer: “No! You’ll come to me, because that’s service!”

(It’s a tight squeeze behind the counter, especially with random bits of product from returns, holds, and such lying around while we’re busy, but I edge behind my coworker and take the first item the customer is holding up. I return to my till, and scan it, before edging past again to take his other item he is brandishing in my face. Again, I go back to my till, scan the item, and squeeze back to the customer)

Me: “That totals [amount]. Do you have a loyalty card?”

Customer: “[Amount]?! How much was [first item]?”

(I sigh, and my coworker stifles a giggle. I push past again and check the amount. Having lost patience, I shout to the customer remaining at my till. He agrees and shows me his bank-card before sliding it in the scanner at the non-functioning till.)

Me: “Sir, I’m going to need you to use this one, please.”

Customer: “Why? What’s wrong with this one?”

Me: “It doesn’t work.”

(The customer’s face dropped, as if he had lost the victory he thought he had over me. He quietly paid and left.)

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