Unable To Reach Their Target

, , , | Right | January 2, 2018

([Coworker] calls me over to help with a customer who is trying get a refund.)

Coworker: “I’m not sure what to do. This lady doesn’t have a docket but wants to return these items. Can you help me do the return?”

Me: *taking a quick glance at the items, a couple of packets of curtains* “No, because these weren’t bought here.”

Customer: “Yes, they were; I bought them here.”

Me: “No, they weren’t, that one is [Competitor]’s own brand and I don’t recognise that other brand as one of ours. Anyway, you have to have a receipt to return items.”

Customer: “I bought them both here. How do you know I didn’t?”

Me: “Because that is [Competitor]’s brand and this one—” *turns packet over to see the word Target on the base* “—is from Target, not us.”

Customer: “Are you sure?”

Me: *pointing to the word* “It says so right here, Target.”

Customer: “I can’t get an exchange?”

Me: “No.”

Coworker: “I’m glad you know your stock; how did you know [Competitor]’s stock, too?”

Me: “I used to work there.”

(My main gripe would be that this coworker has worked with me for three years; we started at the same time. She’s never bothered to learn the names of our EXCLUSIVE brands.)

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