Unable To Donate Any Attention Either

, , , , | Right | September 26, 2017

(I work at a chain retail/pharmacy store. Every few months, there is a donation option on our pin pads. It is the first question the customer is asked on the pin pad. This transaction is going on as normal. I tell the customer his total and he turns to the pin pad to pay with his card. On our screen, we can see if they click the donation option. He clicks on the $10 option.)

Me: “Did you mean to donate $10?”

Customer: “Yes.”

Me: “Okay, thank you. I only asked because customers often mistake that for cash back.”

(He then also gets $10 in cash back. The screen always asks if the total is correct. He clicks ‘yes.’ I give him his receipt and cash and he leaves. He comes back a few minutes later.)

Customer: “Add this up! This ain’t right!”

Me: “What exactly is the problem, sir?”

Customer: “This thing charged me $10 twice!”

Me: “You did want to donate $10, correct?”

Customer: “No, I didn’t want to donate anything!”

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