An Ugly Thing To Say
(It is the holiday season and the staff are having an ugly sweater day. I’m wearing my sweater over a regular outfit, one I love. My sweater is hideous and several customers say they love it until one man, whom I spent over ten minutes assisting finding books.)
Customer: “I have to say, your sweater!”
Me: *chuckling* “Oh, yeah, it’s our ugly sweat—”
Customer: “I mean, it’s hideous! And the whole outfit! Ugh! The socks and shoes, too!”
Me: “…”
Question of the Week
Have you ever served a bad customer who got what they deserved?