Typo Psycho

(I work for an online store as a customer service employee, team email. Our emails always start with “Geachte heer/mevrouw,” translating it as “Dear sir/madam.” One customer is irate and one of my colleagues makes a typo in the start, “Gehate heer/mevrouw,” which you can translate as “Hated sir/madam.”)

Customer: “This is outrageous! How dare you treat me like that?”

Me: “I do apologize; it was a typo. My colleague meant, ‘[proper introduction].’”

Customer: “Stop lying! I know all the Internet slang! Your colleague just threatened me!”

Me: “Again apologies, sir, but it was a typo. My colleague had no malintent.”

Customer: “I will go to the police and file a report! Two reports! One for you guys scamming me and the other because [Colleague] threatened me! I have the email as proof!”

(It was then decided it would be sent through to our main office. They, too, couldn’t convince the man it was just a typo… The original complaint? The man had given a wrong address and the order had returned, giving him a full refund.)