Two Minutes Of Agony

(Our customer service deals both with emails and calls, and you are either scheduled on email or call. You are not supposed to do the other when scheduled for one.)

Caller: “I want to know when I will get my money!”

Me: “All right, let’s pull up your file. I don’t see any money ready to be transferred; what is this about?”

Caller: “I was asked to sign a slip and then I would get money because of [case].”

Me: “Ah, I understand. But I don’t see the slip in your file. When did you send it?”

Caller: “I already sent it!”

Me: “But when?”

Caller: “I already sent it; why is it not in my file?!”

Me: “Maybe you can resend it and I can see if the email arrives this time?” *which I am not supposed to do, but hey, service and all*

Caller: “But I already send it two minutes ago!”

Me: “Two minutes ago? You send the first email two minutes ago?”

(And look what just popped up in our mailbox!)

Me: “I got your slip, miss. I will put it through to our financial department for you.”

Caller: “Good. So, when will I get my money?”