“Two Minutes” Now Means “Forever”

, , , , | Right | November 24, 2018

(I am 19. It is my last day working at a sandwich shop. I have just called an order up and am packing the next one. My friend’s mom comes up to collect her order, so I make small talk while packing the next when a blonde female customer comes up.)

Customer: “Excuse me? I have thirty minutes for lunch. I don’t have time for this.”

Me: “Ma’am, you are order [number]. I’m packing it right now; don’t worry.”

Customer: “I’ve been waiting forever for my lunch; they really shouldn’t hire kids to do this job.”

(She continues on about how the wait time has been unacceptable — keeping in mind that it is the lunch rush. I think it matters that I am not talking to a friend, but rather being respectful by not ignoring my friend’s mom.)

Me: “Ma’am, I have your order right here. We’ve just hit the two-minute mark, and our goal is to get it out to you in less than three.”

(I turn to my friend’s mom as I place the bag on the counter.)

Me: “And people like her are the reason this is my last day.”

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