Two Minutes Of Grief

, , , , | Right | December 24, 2017

(It’s Christmas so everyone closes at 5:00 pm. After the initial shopping rush earlier in the day, the store has been dead. Because of this, though usually a stickler for closing times, my manager decides to lock the doors at 4:55. As we are doing our cleaning and closing duties, there’s a rap on the door. As it is now 4:58, my manager allows me to ignore it. At 5:05, the phone rings, and she answers.)

Manager: “Hello, thank you for calling [Store].”

Customer: “Your sign said you were closing at 5:00 pm but I got here at 4:58 and your door was locked!”

Manager: “Oh, that was you? I’m so sorry about that!”

Customer: “I wanted to pick up a present for someone, but your door was locked! I know you people want to get home, but I have things to do, too!”

Manager: “Again, I’m so sorry. If you’re still in the parking lot, we can let you in and let you get your gift.”

Customer: “I’m not.”

Manager: “You’re not what?”

Customer: “I’m not in the parking lot. I’m on the highway. I’m not turning around.”

Manager: “Well, then, I’m really not sure what I can do for you.”

Customer: “I’m just so angry! You shouldn’t have locked up early!”

Manager: “Again, I’m sorry, but if you’re not here there’s nothing I can do for you.”

(The customer hangs up.)

Manager: “Sigh. The one time I decide to close up early, and this happens.”

Me: “Honestly, if she’s shopping for someone’s gift at 5:00 pm on Christmas Eve, they’re not that important to her.”

Manager: “Good point. Let’s go home.”

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