Two Bad Numbers, One Bad Attitude
To begin placing a customer’s order, we need to ask for their phone number to pull them up in the system.
Me: *Answering the phone* “Thank you for calling [Pizza Place]; how may I help you?”
Customer: “I want a large pizza for pickup.”
Me: “Awesome! Let me just get your phone number, please.”
Customer: *Speaking extremely fast* “Either [phone number #1] or [phone number #2].”
Me: “Okay, which one of those would you like me to try?”
Customer: “Doesn’t matter. Either one should work.”
Me: “Okay, cool. Could you just repeat one of the numbers for me, then, please?”
Customer: “Don’t get an attitude with me!”
Me: *Confused* “I’m sorry, sir, I wasn’t trying to give you an attitude. I just need you to repeat your phone number for me, please.”
Customer: “Well, I don’t want to order any food from you, now!”
Me: “I’m sorry, I just didn’t quite catch your phone number.”
Customer: “Stop having an attitude! You’re trying to run a business!” *Hangs up*
Question of the Week
Have you ever met a customer who thought the world revolved around them?
