Twelve Angry Tacos
(I am working at the drive-thru.)
Me: “Thank you for choosing [Fast Food Chain]. What can I get you?”
Customer: “Thanks. I have a question to ask you.”
Me: “Sure, go ahead and ask me.”
Customer: “How many tacos come in a twelve-pack?”
Me: “I’m sorry?”
Customer: *repeats his question*
Me: “You just said, it comes with twelve.”
Customer: “Are you serious?”
Me: “Yes, ma’am, it comes with twelve. A twelve-pack comes with twelve.”
Customer: “I want to speak with your manager.”
Manager: “I’m sorry, ma’am, what seems to be the problem?”
Customer: “Yes, I asked what comes in a twelve-pack, and he keeps saying that I’m saying it.”
Manager: “Ma’am, you are just saying it. It comes with twelve. Are you even listening to yourself right now?
(The customer drove off in anger. About an hour or two later, we got a call about some complaint from a lady who wasn’t getting service that she wanted at the drive-thru.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
