TV On Demanding
Me: “Thank you for calling [Satellite Company]. How can I be of assistance?”
Customer: “I need you to move the satellite, please.”
Me: “I’m sorry?”
Customer: “Well, I want to watch the movie but we’re having a storm. Can you move the satellite closer so I can see the rest of the movie?”
Me: “I’m sorry, ma’am, but the satellite is in space and I can’t just move it closer to you.”
Customer: “Okay. Well, can you pause the channel until the storm is over then?”
Me: “I’m sorry, ma’am, that is a broadcast going to everyone at the same time. We cannot pause the broadcast.”
Customer: “Okay, just replay the movie for me. I get home from work about 5, so if you could start it at 6 I’ll have time to make a bite to eat first.”
Me: “Ma’am, that is not how the broadcast works.”
Customer: “You’re just not helpful AT ALL!”
This story is included in our impossible requests roundup!
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
