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TV On Demanding, Part 2

, , , | Right | September 22, 2021

This is back when satellite dishes are the norm to get foreign TV instead of cable.

Me: “Welcome to [Satellite Company]. How can I help you?”

Customer: “Hi, I’m just calling to let you know that your satellite must’ve moved. Can you fix that as soon as possible, please?”

Me: “Um… What makes you think the satellite moved?”

Customer: “My picture’s all grainy and I lost a few channels. Can you just bump it back into place or something?”

Me: “I’m afraid that won’t be possible. You will need to adjust your satellite dish to get the signal back. I can give you instructions for how to do it yourself, or we can send a technician within twenty-four hours.”

Customer: “No, no, there’s nothing wrong with my dish; it’s been in the same place for seven months.”

I know that there’s been bad weather in her part of the country.

Me: “I’m sorry, but is it windy where you are right now?”

Customer: “Yes, it’s a bit of a storm, actually. Now, are you going to move the satellite back or do I have to take this to your manager?”

Me: “Okay, so, the satellite is in space. It didn’t move. If you wait until the storm is over and then adjust your dish, the picture will come back.”

Customer: “You’ve been very unhelpful. Get your manager to call me back; I want to make a complaint.” *Click*

This was in the early millennium so, unfortunately, I wasn’t able to make the satellite TV provider move their satellite overnight.

TV On Demanding