Turning Down Their Volume Control

In 1991 I worked for the summer at a local dealer in the service department. Lots of stupid customers.

One evening, just as the sun is going down, a lady who has bought a new Chevy S-10 Blazer comes to the service desk and she is mad. Her complaint is that the dash lights are not working, and she is ranting about how this was ridiculous on a new vehicle.

My manager, who is familiar with this customer, walks out to the vehicle, reaches in through the open window, and turns the dimmer knob. Wow, dash lights! She says not a word, not even thanks, and gets in the Blazer and drive away.

Not a week later, she’s back. No sound coming from the right-side speakers. And she was again ranting, this time to other customers, about the crap Chevy she had bought. Again, my manager walks out to the vehicle and turns the balance knob for the stereo. One of the other customers chuckled loudly, she turned red as a beet, got in the Blazer, and left the parking-lot with squealing rubber. Her husband brought the Blazer in for service after that.