Turning Right Is Apparently Wrong
(I work in a campground that is just outside of the city limits. We are off a highway that has the ‘Welcome to our city’ sign on it, and which is the only way in or out of the city for miles. A customer comes in with a GPS.)
Customer: “I’d like to get into the city. What should I program into the GPS?”
Me: “Oh, it’s quite simple, just exit the campground and turn right. The highway leads into the city.”
Customer: “But what should I program into the GPS?”
Me: “Are you looking for a particular location?”
Customer: “No, I just want to get into the city itself. Can you tell my GPS what directions it should give me?”
Me: “All you have to do is turn right and follow the highway. You won’t need your GPS. Once you pass the ‘Welcome’ sign you should begin to see buildings.”
Customer: “But how do I get into the city? I need my GPS to tell me what to do!”
(I give up, and program the GPS with the coordinates of a gas station just past the ‘Welcome’ sign.)
GPS: “Turn right. In five kilometers, you will reach your destination.”
Customer: “Hey, the city is just down the road! You could have just told me to turn right!”
Question of the Week
Have you ever served a bad customer who got what they deserved?