Turned Into A Dog Day Afternoon
(I’ve been having a really bad day due to a customer I had earlier. An older gentleman comes up to my till and I smile weakly at him.)
Me: “How are you doing today, sir?”
Customer #1: “I’m doing just fine, little lady. How are you?”
Me: “I’m all right. Are you getting the dog food as well?”
Customer #1: “Yes, but I’m going to pay for that with cash, if that’s all right?”
Me: “Not a problem.”
(I continue to check out the grocery portion of it and he pays. I next begin scanning the dog food when a woman behind him in line sees it and flicks her gaze to Customer #1.)
Customer #2: “Excuse me, sir?”
(Both he and I look at the woman. I’m bracing myself for an altercation.)
Customer #2: “I just really love dogs. Would you mind if I buy those for you?”
Customer #1: “Y-you don’t have to!”
Customer #2: “I know, but I want to. I really love dogs and I want to do anything I can for them.”
(With Customer #1’s blessing, she added the cans of dog food to her $30 order. Faith in humanity was restored and my day improved after that!)
Question of the Week
Have you ever served a bad customer who got what they deserved?