Tubular Vision
(I work part-time as a volunteer in a clinic, repairing hearing aids. I am shopping in a local store at the weekend, wearing very casual clothing (jeans and a logo t-shirt) when I recognise another customer who is one of my clients. He spots me and comes over.)
Customer: “Hey, don’t you work at [Clinic]?”
Me: “Yes, I do.”
Customer: “Oh, good! I need new tubes for my hearing aids.”
Me: “I… can’t do anything here. You need to come to [Clinic] next week.”
Customer: “Can’t you just give me some tubes?”
Me: “No, sorry. You have to come to the clinic. I can’t do anything right now.”
Customer: “But I just need new tubes…”
Me: “Uh, I don’t actually carry supplies with me. I’m just here shopping.”
Customer: “Oh. I suppose I’ll have to see you next week in [Clinic], then…”
(He walked off, looking most disappointed that I couldn’t just magically produce hearing aid tubes from thin air for him.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.