Trying To Reignite The Marriage

A dude books one of our bedrooms with a king bed, jacuzzi, and a fireplace. It is written on the website that the fireplace is only operational in the winter.

After trying to bargain for a free late check out (denied), he comes back to the front desk and asks:

Guest: “How do you turn on the fireplace?”

Me: “You don’t. The gas system has been shut down for the summer.”

Guest: “But I booked specifically for that!”

Me: “I don’t know what to tell you, sir. It’s 30°C outside (86°F). We shut down the whole gas system for the fireplaces at the beginning of the month and prepared our air conditioners for the hot season instead.”

Guest: “Are you going to offer compensation?”

Cue a puzzled look from me.

Me: “No!?”

And this is where he said that one sentence that completely knocked me away.

Guest: “But I wanted to f*** my wife in front of the fireplace! What do I do now?”

Moment of silence…

Me: “I don’t know, sir. The fireplace will not work. I can’t make it work tonight.”

Guest: “Call your manager! Find a solution.”

He goes back to his room.

He passed again in front of me, maybe two hours later. He knocks angrily on the desk.

Guest: “Did you find a solution?”

Me: “Waiting for news from my manager.”

Guest: “I’m going out for dinner; I will come back after for the solution.”

When I saw him come back, I went to “work” in the office. I saw him walk like a lost ape around the lobby, looking for me until he went to his room.

He probably ended up having a good time with his wife despite the lack of a functioning fireplace, because the day shift told me there were no issues this morning, and he was in a good mood.