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Trying To Pool Together All Her Resources

, , , , , | Right | November 28, 2020

A customer walks into the pool with her daughter who is around nine or ten.

Me: “Hi! Is your daughter here for a swimming lesson?”

Customer: “No, I want to buy my daughter this pool.”

Me: “I’m sorry, ma’am, do you mean you’d like to hire the pool for private use? Or would you like to sign her up for swimming lessons?”

Customer: “No. I want to buy this pool.”

Me: “I’m sorry, I think I’m misunderstanding. Do you mean you want to buy a swimming pool for your house?”

Customer: “No, I want to buy this pool. I want the whole thing. How much money does that cost? £500K? More than £1 million?”

Me: “Ma’am, we can’t sell you this pool. You can privately hire the pool for up to two hours at a time for a maximum of twenty-five people. It will cost you £125 to do this if you’d like.”

Customer: “No. I want to own this place. Are you incompetent? Can you not grant a simple request?”

Me: “Ma’am, I apologise but this building is not for sale. Like I said, if you wish to privately use the pool, you can book it here if you give me a da—”

Customer: “No! How deaf are you? I want to buy the pool!”

Her daughter starts shouting that she wants to swim and tugging on her mum’s arm.

Customer: “Where’s the manager?”

I bring the manager out. He tells her exactly what I told her and goes back to what she was busy with, leaving me on my own.

Customer: “Why am I not allowed? You’ll all be rich! I’ll give you more money! Just let me buy it!”

Me: “Ma’am, if you wish to buy a pool, then you can find a company that handles that, but unfortunately, we are unable to sell this pool to you.”

Customer: “We live in London, for f***’s sake! Where am I meant to find a pool company? We live in an apartment! You are so stupid!”

Me: “Ma’am, I’m sorry you feel this way, but I cannot sell this place to you.”

Her daughter is now crying and shouting even more.

Customer’s Daughter: “MUM, I WANT THE POOL!”

Customer: “Look what you’ve done, you little rat! You’ve made her cry! Just sell me the g**d*** pool! I’ll pay whatever you want, b****!”

We have a policy that we can deny any customer service to the pool if they become abusive to the staff. She is now verbally abusing me.

Me: “Ma’am, I am sorry I can’t help you, but I do not want you to call me such names. I’m going to kindly ask you to leave.”

We have metal rotating gates that need me to push a button to allow people through to the pool. The woman starts trying to reach it but can’t so she attempts to climb over.

Me: “Ma’am, I’m sorry but you cannot go in. Please can you leave?”

Customer: “Fine, b****, but I’ll be back and I am going to buy you out of business!”

Then finally she left, leaving me exhausted. Frankly, I found it funny how she thought she could buy a council-funded pool.

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