Trying To Penetrate His Reasons
I create a slide deck for a client and am given this feedback:
Client: This word analysis. Change it to survey or review or something.
Me: “What’s the reason?”
Client: “Well, I’m not gay or anything like that, but all I see when I read the word analysis is anal.”
Me: “Would you be satisfied with probe?”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.