Trying To Massage The Truth With That Gift Card  

, , | Right | November 28, 2019

(I work at a massage clinic that is fairly well-known in our area. There are similar competitors in the area. We all offer massages and a few of us offer facials. Those are the only services available. Occasionally, someone will call us when they mean to call a different clinic. They also try to use gift cards with the other business’s names on them.)

Me: “Thank you for calling [Store]. This is [My Name] speaking. How may I help you?”

Caller: “I’d like to confirm an appointment I made for eleven o’clock today.”

Me: “Okay, what’s your name?”

(The caller gives their name. Her name is not on the schedule. Before letting her know this, I search our national database to see if she has an appointment at another location.)

Me: “I’m sorry, but I don’t see you in our system. Did you book an appointment at our other location?”

Caller: “I just called them! They don’t have me down! I have a gift card!”

Me: “I’m very sorry for any confusion. We don’t have an appointment for you, and you’re not in our system. Can I book you an appointment for another day?”

Caller: “I booked a hair appointment with you at eleven!”

Me: “Ma’am, we don’t have hair stylists. We only offer massages and facials.”

Caller: “I have a gift card!”

Me: “I don’t think your gift card is for us. We don’t offer haircuts.”

Caller: “What about your other locations? Do they have hair stylists? I have a gift card!”

Me: “No, I’m sorry. We all offer only massages and facials.”

Caller: “I made a hair appointment! I have a gift card!”

Me: “I’m not sure how to help you.”

Caller: *click*

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