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Trying To Go Beyond Beyonders

| Right | July 19, 2014

(I’m working in the kids’ section of our bookstore.)

Customer: “Hi, I’m looking for the fourth book in the ‘Beyonders’ series.”

Me: “Oh, well, ‘Beyonders’ is a trilogy.”

Customer: “Okay. Do you have the fourth book?”

Me: “It’s a trilogy, so there isn’t a fourth book. But I can show you some of the other books by that author. He’s pretty popular!”

Customer: “No, my son wants the fourth book of the Beyonders, not something else. Can you order it for me?”

Me: “No, because there isn’t a fourth book.”

Customer: “My son SAID he wants the FOURTH BOOK. Just show me where they are and I’ll find it myself.”

(I show her where the three books are. After combing through the shelf for five minutes, the woman leaves empty handed and angry.)

Customer: “I’ll just order it online!”

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